Hi, I'm Peter Salenger. Welcome to my profile!
Peter Salenger's Bio:
Peter Salenger has 15 years of professional Information Technology experience. Working in multiple professional fields such as Legal, Real Estate, and in Tax & Accounting. With a heavy concentration on Desktop Support, Training, and Documentation.
Peter Salenger's Experience:
Senior Technical Support Specialist at Thomson ReutersFebruary 2005 - April 2013
Call Facilitator; determine the best troubleshooting direction and offer suggestions to reach a timely resolution based on research. Implementation and support advisor to clients throughout the U.S.A for GoFileRoom and Practice CS Software. On site trainer at customer facilities to provide continuing professional education credits. Managing post sales projects with customers to determine system requirements and planning for implementations. Reconciliation of call detail reporting logs. Review and adjust daily call logs; instruct support representatives when pre-bill adjustments are required. Responsible for applying product orders from the order management team and applying software licenses to customers databases.
Client Services Analyst at Prudential Douglas EllimanMay 2003 - February 2005
Project Manager for newly designed CRM product Salesforce.com. Responsible for training and piloting software, writing custom scripts, reports and user management documentation. Team lead to implement companies spam firewall policies. Reduced companies spam by 80% and created internal black lists with daily updates. Travel to various locations to provide support, education and solutions for user problems to ensure productivity on: Microsoft Operating Systems, Microsoft Office Suite, Internet Explorer, virus and spyware education, PDA's, Blackberry's, printers and LAN/WAN equipment. Installation of VPN and Terminal Services software, virus protection, Anti-Malware, Anti; Adware, and office products on remote PC's and laptops and communicate appropriate instructions for utilization. Respond to, research, and resolve complex questions received via telephone or email. Maintain user network via Active Directory, Proprietary software accounts, SMS and the intranet. Outsourced as a consultant for employee's home support and education. Scan business related documentation, pictures and video's to upload and post to the intranet.
Professional Services Engineer at Cognet CorpJune 1998 - June 2002
Onsite project lead at Library of Congress implementing software, OS migration of 1000 PC's. Provide onsite training, product support and database schema assistance to customer engineering staff. Designed and implemented a variety of automated procedures to eliminate redundancy in customer efforts and to improve productivity of the Cognet solution.
Application Administrator at ALMJuly 2013
Peter Salenger's Education:
American University1990 – 1995Bachelors of Arts
American UniversityConcentration: Criminal Justice
Commack High School1986 – 1990
Commack High School